Terms & Conditions

These Terms and Conditions govern the use of giannas.co.uk and apply to all consulting services offered through the site.

By using this website or booking a service, you confirm that you have read and agreed to the following terms.

1. Sale of Services

All services listed on this site are subject to availability.

Payment in full is required at the time of booking, unless otherwise agreed.

We reserve the right to modify, reject, or cancel any booking. If your payment has already been processed and the service is subsequently cancelled, you will receive a full refund.

2. Payments

We accept payment via:

  • Bank Transfer

  • Credit and Debit Card (via Stripe)

  • Secure third-party scheduling software (as applicable)

3. Right to Cancel (UK/EU Customers)

If you are based in the UK or EU, you have the legal right to cancel your booking within 14 days of purchase without providing a reason.

To exercise your right to cancel:

  • Use the cancellation link in your confirmation email, or

  • Contact me directly at giannaconsultant@gmail.com within the 14-day period.

4. Effects of Cancellation

If you request the service to begin within the 14-day cancellation period, you agree to pay a portion of the full service fee reflecting the work already delivered.

You will be reimbursed for any amount paid beyond this proportion.

5. Refunds Outside the Legal Cancellation Period

If you are unable to attend your appointment, please give at least 48 hours’ notice to receive a full refund.

Cancellations made with less than 48 hours’ notice may not be eligible for refund, except at my discretion.

6. Limitation of Liability

Gianna’s Image & Wardrobe will not be held liable for any claims, losses, damages, or expenses — including legal fees — resulting from the use of this website or any services offered.

Results may vary. While I provide professional support and guidance, outcomes depend on individual circumstances and engagement.

7. Applicable Law

These terms are governed by the laws of the United Kingdom.

8. Changes to Terms

Terms and Conditions may be updated periodically to reflect changes in law or service delivery.

You will be notified by email or via a notice on the website if substantial changes are made.

9. Client Responsibilities

To ensure the best outcome from our collaboration, the client agrees to:

  • Participate in good faith, with open and honest communication

  • Complete any pre-session preparation or tasks as requested

  • Provide accurate information about personal preferences, goals, and relevant details

  • Respect the time and boundaries of the consultation process

  • Understand that the results depend on individual circumstances, lifestyle, and willingness to apply the tools provided

This service is a collaboration — and its success is rooted in mutual trust, clarity, and intention.

10. Contact

For any questions or concerns, please contact:

📧 giannaconsultant@gmail.com

Or use the contact form at giannas.co.uk

Gianna's image and Wardrobe

T’s & C’s